SDAIA Compliant
Our data processing follows the Personal Data Protection Law (PDPL) of Saudi Arabia.
Introduction
At Haramain Rides, we are committed to maintaining the trust and confidence of our passengers. This Privacy Policy outlines how we collect, use, and protect your information when you use our Umrah transport and premium taxi services in Makkah, Madinah, and across Saudi Arabia.
By using our services, you consent to the data practices described in this policy. We ensure that all personal data is handled in accordance with the Saudi Arabian Personal Data Protection Law (PDPL).
Information We Collect
Personal Identifiers
We collect details necessary to facilitate your journey and ensure compliance with local transport regulations.
- Full Name & Nationality
- Email Address
- Phone & WhatsApp
- Passport/Iqama ID
Location Data
Real-time GPS tracking during rides for safety and efficient dispatching in Jeddah, Makkah, and Madinah.
Booking Info
Flight details, hotel destinations, and special requirements for pilgrims (e.g., wheelchair access).
Payment Information
We process payments through secure gateways. We do not store full credit card numbers on our local servers.
How We Use Your Information
Service Fulfillment
To organize pick-ups from King Abdulaziz International Airport (JED) and transport to the Haramain area.
Communication
Sending booking confirmations, driver details via WhatsApp, and updates regarding your Umrah schedule.
Legal Compliance
Meeting regulatory requirements set by the Ministry of Hajj and Umrah and the Transport General Authority (TGA).
Data Security
We employ industry-standard encryption (AES-256) to protect your personal and financial data. Our servers are hosted in secure Tier-3 data centers within the Kingdom to ensure data sovereignty.
Your Rights
Under Saudi Arabian law, you have specific rights regarding your data. You may request access, correction, or deletion of your information at any time.
- Right to be Informed
- Right to Access
- Right to Data Portability
- Right to Erasure
Have questions about your privacy?
Our Data Protection Officer is here to help you understand how we handle your information.
[email protected]